ARE YOU LISTENING? Keys to Successful Communication

When most people think of communicating, they visualize talking and getting a point across in a clear, effective manner. Speaking or writing to communicate a message is only part of effective communication. The complementary part of communication is listening.

Poor listeners, underdeveloped listeners, are frequently unable to separate their own needs and interests from those of others. Everything they hear comes with an automatic bias: How does this affect me? What can I say next to get things my way? Poor listeners are more likely to interrupt: either they have already jumped to conclusions about what you are saying, or it is just of no interest to them. They attend to the surface of the words rather than listening or clarifying what’s “between the lines.” When they speak, they are typically in one of two modes. Either they are "downloading"—regurgitating information and pre-formed opinions—or they are in debate mode, waiting for the first sign that you don’t think like them so they can jump in to set you straight.

Deep Listening involves listening, from a deep, receptive, and caring place in oneself. It is listening that is generous, empathic, supportive, accurate, and trusting. Trust here does not imply agreement, but the trust that whatever others say, regardless of how well or poorly it is said, comes from something true in their experience. Deep Listening is an ongoing practice of suspending self-oriented, reactive thinking and opening one’s awareness to the unknown.

Discover deep listening

Start with your next conversation: Notice when your mind moves into distracting thoughts, judgments, memories, or interpretations; when you want to say something; when you're trying hard to listen; or when anything takes you out of the moment. Don't judge yourself, feel guilty, or try to figure out why you weren't listening or for how long--just acknowledge it, let it go and gently bring yourself back to listening.

Here are three more tips:

Have a quiet mind. Relax and let yourself melt into that place where you can just be in the present.
Have a genuine sense of interest: What is it about this person that I really want to know?
Be aware of the feeling between you and the other person. If it's heading toward judgment, irritation or impatience, then you've moved out of the moment and out of deep listening. Bring your awareness back to the feeling of genuine interest in the other person.
Deep listening offers the following benefits.
It's calming. It enables us to step outside our problems and clear our minds of personal thoughts. In a sense, it's like meditation--the goal is to let go of thoughts, just let them drift away.
It leads to feelings of connection, caring and compassion. Deep listening allows for a heart-to-heart connection. We more accurately hear what another person is saying--not just the words, but the intent of the words. Seeing past the defenses and external behavior, we experience the other person's true self and discover that it's not unlike ours. This feeling of unity, of non-separation, is the wellspring of compassion.
It helps us to communicate. Deep listening creates true understanding. If people can communicate, they can begin to live and work together more harmoniously, uniting hearts and minds. And that leads to cooperation, and connected relationships.